Operations Excellence Manager
US$90,000 – US$120,000 / yr base salary
Posted 14 Aug 2026
Advertised as “Manager, Operations Excellence (Learning and Development)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$90,000 – US$120,000 / yr |
|---|
Field of studyBusiness Administration, Education, Healthcare Administration, Instructional Design, Organizational Development (or related)
Study levelBachelor's
About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
About the Role
At Hopscotch Primary Care, our care teams are at the center of everything we do. As the Manager, Operations Excellence, you will lead the design and execution of learning and development initiatives that enable our teams to deliver exceptional patient care.
In this role, you will build and scale Hopscotch's learning ecosystem by developing engaging training programs, overseeing our Learning Management System, and creating standardized learning resources. You'll partner across the organization to ensure education is consistent, effective, and supports operational excellence.
As Hopscotch continues to grow, you will play a key role in developing scalable onboarding programs, supporting organizational change initiatives, and preparing new clinics and teams for success. You will be asked to travel to our regions on occasion to support training delivery, onboarding, and new clinic launches.
What You'll Do
Learning Strategy & Content Development
- Develop and execute Hopscotch's learning strategy, in partnership with the Director of Operations Excellence, to support organizational priorities and future growth.
- Design engaging onboarding and training programs for clinical, operational, and central teams using instructor-led, virtual, and self-paced learning.
- Partner with subject matter experts to create and maintain high-quality training materials, job aids, videos, and eLearning content.
- Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention.