Claim Financial Support Specialist

As the Claim Financial Support Specialist I you will engage in essential financial and clerical tasks that are crucial to our operations. Your responsibilities will include managing vendor relationships, processing checks, and collaborating effectively with both our internal team and external partners to support a variety of important functions. This presents an outstanding opportunity for you to make a significant impact and contribute to something exceptional!

*This role takes place in-office Monday-Friday for the first 6 weeks, then transitions to hybrid; in office 3 days/week, remote 2 days. 

Responsibilties

• Oversees the CXPCHECK diary and Stop Pays inbox, managing associated workflows that include pay code change requests, stop payment requests, cashed check copy requests, requests for trace identification, and payment movement requests.
• Responsible for researching and reconciling payment issues related to stop payment requests and undeliverable checks within the claims and vendor financial systems. This entails updating and maintaining vendor systems as necessary.
• Accurately inputs financial data into the claims system, with a primary focus on reissuing payments to ensure timely and correct processing.
• Serves as the lead for MEMIC’s annual W-9 collection project, ensuring compliance with applicable laws and regulations to maintain organizational integrity.
• Facilitates the processing of checks printed internally, ensuring they are configured properly in the claims system, printed accurately, and mailed out according to stakeholder instructions.
• Collaborates cross-functionally with internal stakeholders and external vendor partners to investigate inquiries and reconcile discrepancies of moderate to high complexity, while consistently providing a high level of customer service.
• Supports the Financial Specialist II in their duties and responsibilities, including providing coverage on trained tasks as needed, to maintain operational efficiency.

Requirements

• We prefer candidates with a minimum of three years of experience in customer service and/or finance.
• The ability to quickly learn multiple computer applications, along with typing speed and accuracy, is essential.
• A solid understanding of financial procedures, coupled with strong analytical and research skills, is required. Candidates should also demonstrate initiative on projects that involve communication with both internal and external customers.
• Effective collaboration with organizational team members is crucial, as is the ability to communicate clearly and consistently in both verbal and written forms.
• Strong organizational skills and meticulous attention to detail are vital.