Front Office Supervisor

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the Opportunity

The Front Office Supervisor is responsible for facilitating the daily operations of the registration and HIM functions under the direction of the Patient Access and Insurance Verification Manager. The supervisor will participate in the management of the human resources activities, including hiring of new staff, corrective actions and scheduling.

What You Will Do

• Directs and coordinates the daily activities of the front office staff.
• Manages staffing schedules to ensure adequate coverage and provides training on an initial and ongoing basis.
• Ensures admission processes are completed in a timely and efficient manner, and customers are provided with a professional, caring level of service.
• Oversees the medical records process including the assembly, maintenance, and storage of records in accordance with Surgery Center policies.
• Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
• Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits.
• Assists in resolving patient questions or concerns that require a higher-level response in a prompt and informative manner.
• Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis.
• Makes recommendations and implements changes to increase satisfaction scores as appropriate.
• Responsible for tracking compliance with Medical Records improvement initiatives and communicates findings to management.
• Works with executive leadership to stay abreast with new regulations and helps to implement changes in policies and procedures.
• Assists with the development of department goals and objectives.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

What You Will Need

Experience

•    Able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals required.
•    Two years of health care experience in a patient access environment required.
•    Supervisory experience preferred.

Licenses & Certifications:

• None required

Education

• No additional education requirements listed.

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages to recognize your hard work!
  • Parental leave (4 weeks paid) to support your family!
  • Housing programs to help you settle in!
  • Childcare reimbursement because we care about your family!
• Comprehensive Health Benefits: 
  • Medical coverage for your peace of mind!
  • Dental care to keep your smile bright!
  • Vision benefits to help you see clearly!
• Educational Programs: 
  • Tuition Assistance to help you grow!
  • Existing Student Loan Repayment to ease your financial burden!
  • Specialty Certification Reimbursement to further your expertise!
  • Annual Supplemental Educational Funds for your ongoing learning!
• Paid Time Off:
  • Up to five weeks in your first year of employment, with even more time off as you continue with us!
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching to secure your future!
  • Life insurance for your peace of mind!
  • Short and long-term disability coverage to protect you!
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement to support your health!
  • Recreation discounts to enjoy your free time!
  • Pet insurance because we love your furry friends too!

Pay is based upon relevant education and experience per hour.

Hourly Pay:$24.11—$34.25 USD