SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
The Revenue Operations Analyst is a versatile, hands-on member of the Revenue Operations team responsible for executing and optimizing the processes that power SpyCloud's Go-To-Market engine. This role owns entitlement management and Deal Desk operations, is fluent in AI and automation tooling to sharpen reporting and reduce manual work, supports the Alliances team with partner operations, and administers and automates our Salesforce ecosystem alongside Sales Operations.
What You'll Do:
Entitlements & Deal Desk Management
Own Deal Desk operations end-to-end: deal structuring support, approvals, non-standard terms review, and quote-to-cash handoffs.
Manage and optimize license entitlement and provisioning processes to ensure accurate, timely delivery of products and services to customers.
Monitor and track license usage to ensure compliance with contractual agreements and license terms, partnering with Sales and Finance to align on entitlement strategy.
Conduct periodic entitlement audits to ensure accuracy, completeness, and audit readiness.
Maintain accurate, up-to-date entitlement documentation and customer entitlement records.
Provide entitlement-related sales support, addressing inquiries and resolving access issues in a timely manner.
Prepare entitlement-related reports and analytics for internal stakeholders.
AI-Driven Reporting & Automation
Serve as a super user for Claude, Databricks, Clay, ZoomInfo, Zendesk, Salesforce and Outreach, building and optimizing dashboards and reports that keep GTM data trustworthy.
Identify and implement AI and automation opportunities across the CRM and adjacent GTM/analytics tools to scale Deal Desk, Sales Ops, and Alliances workflows.
Analyze data to identify trends, discrepancies, and opportunities for operational improvement, and track KPIs tied to entitlements, deal cycle time, and team productivity.
Contribute to ongoing documentation and continuous-improvement initiatives across Revenue Operations.
Support the Alliances team with partner lifecycle operations, helping drive efficient, scalable partner processes.
Maintain and improve data quality across partner and integration records for accurate, reliable reporting.
Improve how partner data is collected, standardized, and made available for reporting, surfacing actionable insight into business and financial impact.
Translate cross-functional business questions from Alliances and Partner Success into structured, repeatable operating motions.
Sales Operations & Salesforce Administration
Own and maintain territory management, including assignments, updates, and ongoing alignment with business needs.
Administer Salesforce: maintain data integrity across products, opportunities, accounts, users, and related objects, and manage Flows and automation as business requirements evolve.
Support sales rep onboarding/offboarding, ensuring correct system configuration, access, and territory alignment.
Own the Sales Support queue, resolving requests accurately and building automation for frequent, recurring request types.
Document processes and uphold governance standards to ensure compliance and system reliability.
Requirements:
Bachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent practical experience.
3+ years of experience in revenue/sales operations, deal desk, or entitlement management, preferably in cybersecurity or SaaS.
Hands-on Salesforce administration experience (Flows, automation, data governance); Claude experience a strong plus.
Genuine interest and demonstrated experience applying AI tools to streamline operational workflows and reporting.
Proficiency with data analysis and BI tools (Databricks, Excel/Sheets, SQL, Tableau, or similar).
Excellent problem-solving skills with strong attention to detail and a customer-centric mindset.
Strong communication skills and the ability to collaborate effectively across Sales, Alliances and Customer Success.
Nice to Have:
Claude experience a strong plus
Base Salary Range: $67,000 – $87,000
The salary range reflects the expected base salary range for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.
U.S.-Based Benefits + Perks (for Full Time Employees):
At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees):
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
Employee Assistance Program
25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays
About SpyCloud:
SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.
To learn more and see insights on your company's exposed data, visit spycloud.com.
Our Mission:
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
Who We Are:
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.
Our Culture:
Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.
SpyCloud’s Recruitment Policy:
We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.
Compensation Transparency Policy:
At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.