Director Of Customer Success
US$120,000 – US$200,000 / yr base salary
Posted 16 Mar 2026
Advertised as “Director of Customer Success”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
Compensation
| Base salary | US$120,000 – US$200,000 / yr |
|---|
Role speciality
Customer ActivationCustomer RetentionCustomer Success
Uare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.
About the role
We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
What you'll do
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales; lead as a hands-on player-coach.
What we're looking for
- Built CS 0-to-1, enterprise/B2B high-touch with consumer overlap.
- Ownership of retention and activation metrics with real outcomes.
- Earlier-career energy over big-enterprise process.