IT Support
Posted 24 Sep 2026
Advertised as “IT Support Lead”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- People management
- Employment
- Hybrid
No salary listed for this role.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
About the role
As IT Support Lead, you will play a central role in delivering a reliable, secure, and high-quality technology experience for Catawiki employees. You will lead the day-to-day IT support function, ensuring colleagues receive timely and effective assistance while continuously improving our processes, service standards, and employee experience.
This is a hands-on leadership role combining technical support, operational ownership, team development, and stakeholder management. You will remain closely connected to day-to-day support while helping the team work consistently and effectively.
You will oversee the employee IT lifecycle from onboarding to offboarding, with a focus on frontline service delivery, endpoint support, eSIM services, IT inventory, logistics, workplace technology, and operational improvements.
What you’ll do
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IT Support Leadership & Employee Experience
- Lead the daily IT support operation, ensuring incidents and requests are prioritised, tracked, communicated, and resolved effectively.
- Provide hands-on support across hardware, software, identity, access, network, and collaboration tools.
- Serve as an escalation point for complex technical issues and employee-impacting incidents.
- Establish and maintain high standards for IT support quality, responsiveness, documentation, and customer experience.
- Coach, mentor, and support IT colleagues, helping them develop their technical skills and adopt consistent ways of working.