IT Support Specialist

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact 
• Being open to change and feedback
• Being passionate about our mission and our customers. 

About the role

As a Junior IT Support Specialist, you'll gain valuable experience in a dynamic People & IT environment. You’ll play a key role in ensuring smooth IT operations by supporting a variety of internal teams across the company. Your responsibilities will include taking over tasks previously handled by our external reverse logistics vendor, contributing directly to employee lifecycle processes like onboarding and offboarding, and providing essential IT support. This role is ideal for recent graduates, individuals with up to one year of IT support experience, or those looking to pivot into the IT field.

What you’ll do

• Onboarding: Ensure that the new IT equipment for new employees is ready, including the availability of needed accessories such as cables, keyboards, etc., ensuring a smooth and efficient onboarding experience.
• Onboarding Logistics: Manage the logistics of hardware, including the preparation, distribution, and tracking of employee IT assets such as MacBooks, peripherals, and accessories.
• Onboarding Support: Provide immediate support for any onboarding-related issues, maintain accurate documentation of onboarding processes, and ensure all tickets are resolved properly.
• Offboarding Logistics: Handle offboarding logistics by coordinating the return of company-owned devices and equipment with leaving employees on time and efficiently.
• Offboarding Communication: Communicate clearly with departing employees and managers to ensure an organized offboarding process, and audit to ensure completion of all offboarding tasks.
• Asset & Logistics Management: Take full responsibility for managing IT hardware logistics, including handling repairs, replacements, tracking asset inventory, and managing stock in our offices.
• Vendor Management: Work closely with external vendors to manage equipment returns and replacements, identifying and working with vendors to ensure the best pricing and quality offers.
• eSIM Management: Handle and manage eSIM requests for employees, provisioning profiles and coordinating with telecom service providers as needed.
• Cross-Team Collaboration: Work closely with employees, managers, IT team members, accessory vendors, MacBook fleet logistics vendors, and shipment providers (e.g., DHL, FedEx).

What you’ll bring

• 0-1 years of relevant experience in IT support or a related role.
• A strong sense of responsibility and attention to detail, with the ability to manage multiple tasks.
• A customer-service-oriented mindset with a proactive approach to solving problems.
• Excellent organizational skills, with the ability to prioritize tasks and manage hardware inventory effectively.
• Strong interpersonal skills with a positive and collaborative attitude, allowing you to build strong relationships across teams.
• Resilience under pressure, with the ability to multitask and manage your time effectively.
• Excellent communication skills in English, both written and verbal (additional European languages are a plus).
• A hands-on mentality, with a willingness to be physically present in the office four days a week to provide in-person support.
• Strong problem-solving skills, with a desire to understand and address the root causes of technical issues.
• A passion for learning, with a commitment to staying updated on IT trends and technologies.

Why You'll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion**”**. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team