Fulfillment Center Supervisor

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Job Description: Fulfillment Center Supervisor

Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. 

We are seeking a highly motivated and dedicated Fulfillment Center Supervisor to join the team. The Fulfillment Center Supervisor leads all daily warehouse operations — both inbound and outbound — in a high-volume e-commerce and 3PL environment. This includes accurate receiving, quality inspection, put-away, inventory control, and ensuring high-volume orders are picked, packed, and shipped accurately and on time. This role supervises warehouse teams, maintains safety and efficiency standards, and manages labor against daily volume demands. A successful candidate is someone who is driven, determined, and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate strong communication skills, and are detail oriented.

Reports to: Senior Operations Manager

Compensation: $65,000 - $75,000 DOE

Responsibilities:

• Oversee receiving, unloading, staging, verifying, and put-away activities
• Ensure accurate inspection and documentation of inbound shipments
• Coordinate receiving priorities with customer SLAs and shipment schedules
• Manage discrepancies (overages, shortages, damages), perform root-cause analysis, and follow up on resolution
• Create and manage daily inbound schedules based on shipment volume
• Supervise and lead warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
• Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders
• Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
• Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed
• Use WMS and RF scanning tools for inbound and outbound transactions and real-time visibility
• Track and monitor KPIs including receiving cycle time, put-away accuracy, dock turnaround, order accuracy, units per hour (UPH), on-time shipment, and labor productivity