Service Cloud Consultant
Posted 29 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Visa sponsorship
- Not offered
No salary listed for this role.
CertificationsSalesforce Certified Agentforce Service Consultant
Field of studyComputer Science, Information Systems, Software Engineering (or related)
Study levelBachelor's
Build the Future with AspenView Technology Partners
At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.
As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.
Why Join AspenView?
At AspenView, we’re more than a nearshore IT partner—we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people.
Here’s what you can expect:
- Competitive base
- Comprehensive benefits and wellness support
- Flexible work model: hybrid, remote, or in-office
- Real growth opportunities and leadership visibility
- Inclusive, respectful culture that blends U.S. innovation with Colombian heart
- A company that listens, invests in you, and celebrates wins together
About the Role
We are seeking a Service Cloud Consultant to design and deliver service operations on Salesforce: case management, routing, channels, knowledge and the agent console that service teams actually work in. Service Cloud is where most Agentforce deployments land, so the role is expected to design service processes that an AI agent can eventually take part in, rather than ones that will have to be rebuilt to allow it.
What You Will Do
Service Design
- Design case lifecycle, record types, queues, entitlements, milestones and escalation
- Configure Omni-Channel routing, skills-based assignment and capacity models
- Design the console experience so agents see what they need without clicking for it
Channels and Knowledge
- Implement digital channels: web and in-app messaging, email-to-case, WhatsApp, voice integration
- Design Knowledge structure, article lifecycle and search so it is usable for both agents and AI grounding
AI-Ready Process
- Identify and prepare candidate processes for Agentforce service agents, including deflection paths
- Structure data and knowledge so agent responses can be grounded and audited