Salesforce Administrator

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Job Summary

We are looking for a Salesforce Administrator to configure, maintain, support, and continuously improve our Salesforce platform for enterprise and government clients. The successful candidate will serve as the first line of support for Salesforce-related issues, assisting users, troubleshooting system errors, and ensuring smooth daily operations. They will also work closely with business stakeholders to gather requirements, configure the Salesforce environment accordingly, and deliver enhancements that maximize business value.

• Work with stakeholders to gather, analyze, and document business requirements related to Salesforce.
• Configure standard and custom Salesforce objects, fields, page layouts, record types, workflows, approval processes, and validation rules.
• Develop and maintain reports and dashboards to support business operations and decision-making.
• Administer user access, roles, profiles, permission sets, and data visibility.
• Manage sandbox environments, support data imports/exports, and assist with data quality initiatives.
• Monitor platform performance and proactively identify areas for improvement.
• Support end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.
• Take ownership of issues through to resolution, ensuring adherence to SLAs for response and resolution times, and perform thorough troubleshooting and root cause analysis of technical problems.
• Collaborate with developers and external vendors to support integration and enhancement efforts, while managing and tracking change requests, bug fixes, system update deployments, and related documentation.