Automated Retail Technical Operations Engineer

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Automated Retail Technical Operations Engineer
• Job Summary: As an Automated Retail Technical Operations Engineer, you will be a key player in ensuring the seamless operation of our vending machine network. Leveraging your extensive experience in support operations and automated retail, you will provide expert-level remote troubleshooting, diagnostics, and technical guidance. You will collaborate closely with field technicians, merchandisers, and our various vendors to resolve complex issues. This position requires someone with the ability to analyze machine performance data and drive continuous improvement throughout our support processes.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

Data Analysis & Insights

• Collect, analyze, and interpret machine performance data to uncover trends, root causes, and opportunities for proactive maintenance and innovation

System Integration & Optimization

• Support the integration and continuous improvement of key systems (e.g., Salesforce CRM, Kiosk 360)
• Enhance data flow, user experience, and operational efficiency across platforms
• Implement and refine proactive monitoring strategies to identify and address potential machine problems before they impact service

Process Optimization