Product Manager

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

Vonage Cloud Runtime (VCR) is a serverless developer platform that lets enterprise customers, internal solution teams, and strategic partners build and deploy communication applications — without managing infrastructure. Think of it as the engine behind Vonage's ability to deliver managed solutions at scale: it powers Connectors (Salesforce, HubSpot, MoEngage, Okta), enables CSP partnerships (Deutsche Telekom, Optus), and supports enterprise customers across retail, healthcare, BFSI, and telco.

VCR has validated product-market fit and is now at a critical inflection point - transitioning from Beta to General Availability, and a strategic roadmap toward an AI enablement layer. This is a rare opportunity to own a platform product end-to-end: from closing GA readiness gaps and redesigning the pricing model, to defining how AI-powered communication workflows get built on top of Vonage infrastructure.

You'll be the dedicated PM for Cloud Runtime — the primary product voice across engineering, sales, and customers — joining a team of 3 PMs (growing to 5) with direct access to leadership and real ownership from day one. sales, and customers.

Your key responsibilities:

• Product strategy & roadmap - Own the Cloud Runtime roadmap end-to-end, aligned to 2026 OKRs; drive GA readiness, platform maturity, and adoption growth
• AI enablement direction - Define the roadmap for an AI enablement layer on top of VCR, supporting AI-powered workflows, intelligent communication solutions, and orchestration use cases
• Pricing evolution - Lead the transition from fixed-tier subscriptions to usage-based/serverless pricing aligned to cloud market standards; own cost modelling, usage attribution, and billing integration