BlueCherry ERP Support Consultant

Role Summary

We are looking for an experienced, senior-level BlueCherry ERP professional to own functional support, business process guidance, and best-practice adoption for our BlueCherry ERP platform. The right person brings deep working knowledge of BlueCherry's functionality and its strategic application to a vertically integrated wholesale business.  

Key Responsibilities

• Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM. 
• Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting. 
• Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms. 
• Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation. 
• Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and escalate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests. 
• Lead user training, documentation, and change management for BlueCherry across the organization. 
• Evaluate new BlueCherry releases and features and recommend adoption based on business impact. 
• Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals). 
• Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.

Required Qualifications

• Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity. 
• Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC. 
• Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM. 
• Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support. 
• Demonstrated ability to translate business requirements into system configuration and process design. 
• Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level. 
• Excellent communication, training, and documentation skills.