Clinical Education Specialist

The EDX & Ultrasound Clinical Education Specialist - NCS, EMG, EP & NMUS serves as Cadwell’s clinical expert for the EDX/US product portfolio, leading customer education, training, and clinical configuration throughout implementation and beyond. This role designs and delivers high-quality learning experiences, supports product adoption, and provides consultative insight to customers and internal teams. Leveraging extensive electrodiagnostic and ultrasound expertise, the Clinical Educator ensures successful go-lives, fosters long-term customer relationships, and contributes clinical perspective to product development and process improvements. Customer Satisfaction scores, ‘Front-Line’ call volumes, and sustainable fiscal metrics are key success indicators in this role. 

Key Job Duties and Responsibilities: 

• Serve as Cadwell's clinical expert for the EDX/US product portfolio

• Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution.

• Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases.

• Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency.

• Oversee the design and delivery of a comprehensive educational portfolio for the EDX/US product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed.

• Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are:

  • Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process.
  • Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed.
  • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course.
  • Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan.
  • Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary.
  • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials.