Director of Clinical Services

Overview:

Due to continued agency growth, Otterbein Universal Hospice is excited to add a Director of Clinical Services to our leadership team.  This newly created position offers an opportunity to join a thriving organization recognized for clinical excellence, compassionate care, and an outstanding workplace culture.  As a CMS 5-Star rated organization, we are proud of the quality outcomes we achieve and the supportive, collaborative environment we have built for our employees.  This position supports central Ohio markets including Logan, Champaign, Auglaize, Union, Franklin and Licking counties and is ideal for a passionate Registered Nurse looking to make an impact in a growing organization.  Hospice leadership experience in home care and nursing facility care is a must.

The Director of Clinical Services works closely with the Executive Director to lead and coordinate the interdisciplinary hospice team, including nursing, social work, chaplain, and volunteer services. This role is responsible for ensuring exceptional patient care while maintaining compliance with Medicare Conditions of Participation, state regulations, and organizational standards.  Key responsibilities include facilitating Interdisciplinary Team (IDT) meetings, leading quality assurance and performance improvement initiatives, overseeing infection prevention and safety programs, supporting staff development and engagement, and collaborating with the Executive Director to ensure operational excellence.

Hospice is more than a service. It is a philosophy of care centered on comfort, dignity, and quality of life for individuals facing life-limiting illnesses, as well as support for their families and caregivers. At Otterbein Universal Hospice, our dedicated team provides compassionate, personalized care wherever patients call home.  We help patients and families navigate life's journey with peace, comfort, and expert clinical support.  If you are seeking an opportunity to grow your career while helping shape the future of hospice care, we invite you to join our team.

Shift: Full-Time 8a-5p

Planning, Organizing & Implementation

• Provides direction, supervision and consultation to the clinical staff.
• Clinically manages and oversees patient care by coordinating patient assignments, patient care services, and referrals
• Ensures patient needs are continually assessed and that individualized plans of care are developed, implemented and updated appropriately
• Serves as a resource to all agency personnel regarding clinical and operational activies 
• Oversees the provision of clinical care including nursing, home health aide, medical social work and therapy services consistent with stands of practice, agency policies, Medicare/Medicaid guidelines and state licensure laws. 
• Develops written goals, objectives and activities for the delivery of home health services. 
• Participates in program planning including identifying new service areas and evaluating the effectiveness of clinical programs.
• Works with clinical staff to assist with complex patient care issues and adjustments to patient care plans as needed.
• Collaborates with clinicians and physicians to assess patient situations, coordinate care and support appropriate referrals.
• Ensures each patient receives quality care consistent with agency policies and regulatory guidelines.
• Utilizes clinical knowledge and skills to oversee the provision of patient care consistent with the mission of Otterbein Home Health.
• Participates in Quality Assessment and Performance Improvement (QAPI) activities and Outcomes Based Quality Indicator (OBQI) initiatives.
• Develops and maintains clinical policy and procedure manuals.
• Oversees proper maintenance and review of clinical records.
• Oversees the planning and evaluation of infection control and safety programs.
• In the absence of the Administrator, may assume responsibilities of the Administrator as authorized.

Human Resource Management

• Assists with recruiting, hiring and managing home health employees and contract personnel.
• Works with the Administrator to determine staffing patterns that promote effective utilization of personnel.
• Identifies staff development needs and promotes continuing education and in-service training opportunities.
• Conducts employee performance evaluations following the probationary period and annually thereafter.
• Ensures accurate and timely completion of payroll reports, time sheets, incident reports and required personnel documentation.
• Communicates patient care concerns, staffing challenges or personnel issues to the Administrator in a timely manner.
• Ensures that home health nurses, aides and contracted personnel receive appropriate supervision.
• Ensures services are coordinated and available through Home Health Care RNs 24 hours a day, 7 days per week.
• Maintains appropriate levels of medical supplies necessary for patient care.
• Provides supervision and coordination of therapy services and ensures peer supervision when appropriate.

Fiscal Management

• Demonstrates an understanding of staff productivity and effective contractor utilization.
• Utilizes available data and reports to coordinate staffing assignments and patient visits.
• Participates in budget preparation and census and visit projections for clinical services.
• Evaluates services through patient outcomes, statistical reports and quality improvement activities.
• Assists with investigating patient or customer concerns and complaints.
• Approves requests for time off while ensuring adequate coverage for all clinical services.
• Manages staffing to align with census needs and referral activity.
• Works with the Administrator to recruit, train and retain staff based on agency and community needs.
• Ensures clinicians operate within established caseload guidelines and productivity standards.

Leadership/Professionalism

• Maintains current knowledge of home health principles and practices.
• Maintains knowledge of discipline practice acts, regulatory requirements, and professional standards.
• Develops and maintains cooperative relationships with referral sources, healthcare providers and community organizations.
• Represents Otterbein Home Health in professional and community settings as appropriate.
• Exercises independent judgment and critical thinking to address patient care and operational challenges.
• Effectively manages competing demands and prioritizes responsibilities.
• Functions effectively as a collaborative member of the healthcare team.
• Maintains confidentiality of patient and agency information in accordance with HIPAA guidelines.
• Maintains professional appearance and conduct.
• Maintains satisfactory attendance.
• Demonstrates strong conflict resolution and problem-solving abilities.
• Works toward personal and professional development goals.
• Demonstrates awareness of behavior and its impact on team productivity and effectiveness.
• Performs other duties as assigned.

Resource Utilization

• Oversees the appropriate use of clinical resources to ensure effective and efficient patient care delivery.
• Ensures accurate and appropriate maintenance of clinical records in accordance with agency policies.
• Coordinates with referral sources to maintain a consistent patient census.
• Ensures staff productivity aligns with agency operational and regulatory expectations.
• Ensures compliance with all federal, state and local regulations including Medicare Conditions of Participation for Home Health agencies.
• Conducts all business activities in a professional and ethical manner.

Qualifications:

Education: Graduate of an accredited nursing program or licensed physical therapy program. Bachelor’s degree in nursing, physical therapy or related healthcare field preferred.

Licensure/Certification: Licensed Registered Nurse or Physical Therapist in the State of Ohio.

Valid Ohio driver’s license and reliable transportation that is insured according to state requirements.

Experience: 

Minimum three (3) years of clinical experience, with at least one (1) year in hospice required.

Minimum two (2) years of supervisory or management experience.

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio, MIchigan and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Director of Clinical Services - Hospice at Otterbein!