Access Reimbursement Manager Operations

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary: We are looking for a highly skilled National Access & Reimbursement Commercial Operations Lead (Field-Based) to support launch readiness and ongoing commercialization execution by ensuring the ARM team is appropriately staffed, trained, deployed, equipped with approved resources and aligned to client-defined access objectives . This will be a contracted role, and the ideal candidate will be the connection between the Client and the Access & Reimbursement Manager (ARM) Team. This role will be cross-collaborative with internal stakeholders (Patient Services, Data, Analytics, Sales, Market Access) and other cross-functional stakeholders, as applicable, to drive successful deployment and oversight of the contracted Access & Reimbursement Manager Team. Therapeutic expertise in Cardiovascular is a plus.

You will be responsible for:

• Driving team development (managing a large team >10 ARMs) and fostering a high-performing culture while ensuring accountability for achieving access-related objectives.
• This individual will have deep expertise in managing the day-to-day Key Performance Indicators to ensure the team is tracking to aligned objectives with the Client. Own day-to-day performance monitoring of ARM KPIs, including activity, account engagement, access barrier trends, CRM utilization, educational pull-through, and other agreed-upon measures. Translate performance trends into actionable coaching, operational adjustments, and executive-ready business reviews.
• Ability to understand and articulate complex data sets and provide summaries and quarterly reports and presentations that will be delivered to Executive Leadership.
• Liaise with the Client’s Data and Analytics team & Market Access Lead to improve and refine ARM Key Performance Indicators, as needed.
• Lead and manage all operational aspects to include ARM roster management, CRM management, dashboard reporting (support) and other access performance measures.
• Coordinate initial ARM onboarding, sourcing and recruiting support, expense tracking/reporting, training logistics, and meeting coordination with the client and ARM Team. Coach, mentor, and empower ARMs to deliver exceptional educational support to healthcare providers and patients to help facilitate patient access. Provide strategic and operational oversight to ensure ARMs consistently deliver compliant education to provider offices on payer coverage, prior authorization requirements, benefit verification workflows, appeals/denials processes, affordability resources, specialty pharmacy coordination, and patient support program navigation.