Waitstaff

SUMMARY

At Magnolia, the Waitstaff is responsible for creating the Magnolia Table experience for guests by providing prompt service, delivering quality products, and maintaining a clean and comfortable restaurant environment. This position ensures the highest level of customer care for guests by providing exceptional service and assistance. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Front of House Manager and has no supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure the highest level of guest care, in line with Magnolia’s brand
• Greet and escort guests to their table when necessary
• Ensure steps of service are followed for exceptional guest experience*
• Present menu and provide information (portions, ingredients, food allergies, etc.)
• Suggestive selling seasonal specials and beverages*
• Relay orders to kitchen by recording guest choices, identifying special dietary needs, and taking note of special requests
• Serve orders by running food from kitchen and delivering accompaniments and condiments from service bars*
• Contribute to opening/running/closing side work (brewing coffee/tea, stocking beverage stations, filling water carafes, maintaining a clean and organized workspace, etc.)*
• Contribute to a safe and clean working environment*
• Perform other duties as assigned

*Metrics evaluated on Performance Review

COMPETENCIES

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
• Hard skills: Proficiency in Toast preferred. Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required.

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent preferred
• 0-1 years of related work experience preferred
• Food Handler's license and TABC certification required upon hire
• Must be available to work weekends, nights, special events, and holidays as business needs require

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. This role routinely uses sinks, dishwashers, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is intermittent sounds at a level sufficient to cause hearing loss or fatigue. The employee is subject to high temperatures and low temperatures. The employee is exposed to workplace hazards. 

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.