Customer Success Manager

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.    The role

As a Customer Success Manager, you’ll be responsible for the long-term success and retention of a portfolio of customers across a range of industries, including brands and agencies. Your main focus will be building strong relationships, embedding our solutions into customers’ day-to-day work, and making sure they achieve clear business outcomes and real value from their partnership with Brandwatch.

You’ll work closely with the Account Management and Onboarding teams to deliver a seamless customer experience, identify potential risks and opportunities, and ensure customers continue to see the value of Brandwatch over the long term.

Professional Danish and English is required, along with experience working with clients in the Nordic market. Additional Nordic language skills would be a plus.

D****uties and responsabilities

The role is defined, but not limited to, the following:

• Own customer retention across your portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans and growth opportunities.
• Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with customers’ business goals and long-term strategy.
• Drive customer adoption by overseeing the onboarding journey in partnership with a dedicated Onboarding Specialist, and leading training and best-practice initiatives to maximise value and return on investment.
• Grow accounts by increasing adoption across teams, departments and use cases, helping customers get more value from the platform and embed Brandwatch more deeply into their workflows and business processes.
• Be the customer’s voice within Brandwatch by identifying and sharing product feedback, while managing expectations around product enhancements and roadmap priorities.
• Build a strong community of Brandwatch customers by sharing best practices, success stories and lessons learned.
• Maintain accurate customer records, opportunities and renewal information across CRM and customer success systems.