Solutions Engineer

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Solutions Engineer   Our Solutions Engineers ensure that customers successfully implement and leverage SPINS data and solutions. In this role, you will partner with customers to create an environment within our app and data feed that is customized to their business goals. 

Job Duties and Responsibilities 

• Partner with customer account teams to support Retail, CPG, and partner accounts 
• Independently manage all technical aspects of client implementation, onboarding, and issue resolution 
• Assist customers in maximizing the value of our data and services 
• Perform data analysis, reporting, and troubleshooting to address business needs 
• Develop and improve internal tools, workflows, and processes  
• Assess and triage issues within our applications and data feed 

Essential Functions 

• Advanced SQL skills, including query creation and optimization, joins, aggregations, and troubleshooting data issues 
• Ability to communicate clearly and effectively with customers about their business questions and expectations 
• Experienced in analyzing complex data sets and presenting findings to clients 
• Understanding of the CPG and Retail landscape and a deep desire to deliver insights to our customers 
• Results-focused, and able to effectively manage multiple CPG and Retailer relationships with complex, time-sensitive projects 
• Act as a senior business partner to Customer Success and Sales teams 
• Desire to learn new technologies and continuously refine and improve existing processes 
• Experience with Tableau, Snowflake or other Business Intelligence (BI) tools is a plus