Engineer

Position Summary

Works in a Quality Systems environment to ensure that the servicing of infusion pumps and other serialized medical devices meets the requirements of ISO 13485:2016, 21 CFR Part 820, and other applicable regulations and standards.

This position also supports key areas to maintain an effective Quality System, such as: quality operations, complaint investigations, CAPA investigation, risk management, internal audit, and service data collection, analysis, and trending. The incumbent must be a quality

professional that can work and develop within a quality management system and has sufficient skills, experience and competencies to perform in a very dynamic role within a regulated environment.

Essential Duties & Responsibilities

• Support and provide Quality oversight to the Hub Service/Repair Operations and/or Field Service Engineering organizations and Warehouse team in their daily activities.
• Maintain documentation and records resulting from quality management system activities according to established procedures.
• Perform customer complaint analyses for unreturned serialized devices.
• Process Quality holds.
• Initiate and complete Quality Investigations to identify root cause and implement effective solutions (corrective and preventive actions) for product/process quality issues, corporate/external audit observations, and quality system compliance issues as required.
• Utilize technical background (including statistical knowledge and root cause analysis tools) to assist in data collection, analysis, and reporting. This activity may relate to process improvement efforts as well as serve as an input to management for decision making.
• Actively participates in preventive/proactive quality and operations improvement projects.
• Provide inputs to the Global Service Quality Management Review and monthly Operational Review meetings.
• Support Quality Management on site readiness activities associated with external audits and regulatory inspections (can be asked to present and defend in the front room regarding complaint analysis and other Service QMS topics).
• Contribute to oversight of site regulatory compliance, including follow-up to regulatory commitments.
• Oversee and drive improvements to meet established quality objectives and performance indicator goals associated with tasks under responsibility.
• May support validation processes and risk assessments as required.
• Provide support to initiate and process Change Request packages for Quality System procedure changes.
• May lead or coordinate remediation plans associated with Quality System compliance issues.