Animal Health Clinical Support Specialist

Position Summary 

We are seeking a Licensed Veterinary Technician (CVT, RVT, or LVT) to serve as a Specialist, Animal Health Clinical Support for our SurgiVet® and BCI brand product lines. In this role, you will leverage your clinical expertise to provide technical guidance, troubleshooting, and product application support to veterinary customers, sales representatives, and internal teams via phone and email. You will collaborate closely with Quality, Regulatory, and Engineering departments to investigate product issues, evaluate patient safety risks, and drive continuous improvement initiatives. Additionally, you will develop and deliver clinical training programs and assist in reviewing product documentation and marketing materials for technical accuracy. This position is ideal for a detail-oriented, patient-focused veterinary professional looking to apply their clinical background in a dynamic corporate and medical device environment.

Essential Duties & Responsibilities

• Provide clinical expertise and technical support to internal and external stakeholders (customers, distributors, sales, quality, and operations) regarding the application and troubleshooting of SurgiVet® and BCI brand products via phone, email, and automated call queues.
• Act as the primary contact for veterinary products within Technical Support, coordinating with internal and distributor sales teams, identifying gaps in customer-facing materials, and assisting in the resolution of product investigations.
• Lead and support continuous improvement projects focused on customer experience, workflow process flows, quality, safety, and complaint trend reduction.
• Conduct clinical and technical training on veterinary products for internal teams, customers, and external vendors both on-site and in the field, while reviewing marketing and instructional materials for clinical accuracy.
• Collaborate with Quality, Regulatory, and Manufacturing teams on product complaints, hazard/risk analyses, discrepancy reports (DR), engineering change orders (ECO), and returned product investigations to evaluate patient safety impacts.
• Ensure strict adherence to all company procedures, quality standards, and regulatory requirements (FDA, ISO 13485, ISO 14001, and EHS guidelines), assuming coverage for team leads or coordinators as needed.

Knowledge & Skills

• Strong clinical foundation in veterinary care, specifically regarding anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables.
• Proven ability to troubleshoot complex technical and clinical scenarios remotely, providing clear guidance with high diplomacy, tact, and patience.
• Outstanding communication, group presentation, and training capabilities for both clinical and non-clinical audiences.