Site Operations Manager

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Manager of Site Operations is responsible for managing day-to-day site operations activities and teams to ensure facilities, services, and employee experience needs are met. This role works directly with all departments, partnering with Adaptive leadership to improve workflows. Additionally, this position assists with annual budget development, translates functional strategy into operational execution, ensures safety and quality compliance, and supports business continuity and site performance. The role supports operations within regulated environments, including CAP/CLIA-accredited laboratories and GMP-controlled spaces.

Leaders at Adaptive demonstrate behaviors consistent with Adaptive’s Core Values and Leadership Principles. Critical functions of your role include helping establish individual team member goals, aligning those individual goals with broader team objectives, and ensuring those objectives drive the achievement of company goals. Providing thoughtful coaching and consistent feedback to your team members will drive performance excellence and accountability, as well as support your team members’ growth and development. Leaders at Adaptive create an environment of belonging, respect, and open and honest communication every day.

Expected working hours: 7:00am - 4:00pm PST

Key Responsibilities and Essential Functions

• Manage and prioritize daily site operations activities, ensuring consistent service delivery across offices, laboratories, and shared spaces.
• Lead site operations staff, providing direction, coaching, and performance feedback.
• Track team performance against defined KPIs and service-level expectations; maintain operational dashboards and systems of record.
• Oversee vendor performance and service delivery, escalating issues and ensuring contractual expectations are met.
• Manage vendor relationships & contracts as assigned.
• Manage landlord and tenant relationships related to day-to-day operations, services, and issue resolution. 
• Support safety, environmental, business continuity, and sustainability programs in alignment with corporate standards.
• Participate in strategic initiatives and site projects, supporting planning, execution, and change management.
• Manage assigned operational budgets and track expenditures against plan.