Intern - Technical Services
Posted 10 Sep 2026
Advertised as “Intern - Technical (IT) Services”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Contract
- Internship
No salary listed for this role.
Study levelCertificate
Field of studyInformation Technology (or related)
Study levelAssociate degree or higher
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
**Current applications submitted will be under consideration for Summer 2027 (May-August)**
Essential Functions
- Troubleshoot and resolve Windows desktop operating system issues, including:
- Join PCs to Windows domains.
- Install and troubleshoot NISC software on customer PCs.
- Virus and/or spyware removal.
- Utilize remote connectivity tools such as Remote Desktop to assist with support items.
- Create and test printers on Windows and Linux servers.
- Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
- Monitor Windows and Linux servers via Xymon monitoring tools.
- Log and develop action plans for support issues identified by Xymon.
Knowledge, Skills, and Abilities
- Strong customer orientation.
- Related coursework and general understanding of Windows desktop operating systems.
- Related coursework and general understanding of Linux and Windows servers and operating systems.
- Related coursework and general understanding of TCP/IP networks
- Strong problem-solving skills and attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
- Commitment to NISC's Statement of Shared Values.
Desired Education and/or Certification(s)