Financial Services & Analytics Director

About NISC:
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Job Summary:

The Director of Financial Services & Analytics is responsible for supporting profitable performance, risk optimization, and member/customer value across the credit card portfolio. This role will support portfolio performance, payment applications, product performance, customer and lifecycle management contributing to the overall strategy, and will assist in P&L analysis. The role will partner closely with Finance, Risk, Marketing, Operations, and Technology to optimize acquisition, engagement, retention, and payment processing performance.

Essential Duties:

Credit Card Portfolio Strategy & Management

• Support VP in P&L management including revenue, billing performance, interchange, fee income, and expense management
• Develop and contribute to strategic growth around acquisition, activation, and usage
• Support pricing strategy development, line assignment, balance transfer strategy, and promotional programs
• Monitor portfolio performance and recommend actions to improve risk-adjusted returns
• Evaluate new product features, rewards structures, and partnership opportunities

Analytics & Decision Science Leadership

• Develop and maintain segmentation models, profitability modeling, lifetime value analysis, and forecasting
• Support test-and-learn experimentation frameworks (A/B testing, champion/challenger models)
• Translate data insights into actionable business strategies
• Build and evolve customer and internal facing payment applications, dashboards and KPIs for executive reporting
• Serve as subject matter expert in SQL-based data environments; extract, manipulate and interpret large transactional datasets.

Credit Risk & Compliance

• Ensure adherence to regulatory requirements
• Support internal audits and regulatory exams