Enterprise Customer Success Management Director
US$200,000 – US$275,000 / yr base salary
Posted 15 Oct 2026
Advertised as “Director, Enterprise Customer Success Management”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$200,000 – US$275,000 / yr |
|---|
About CodeRabbit
CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.
We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.
Role Overview
At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers — across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.
Key Responsibilities
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Hiring and developing a Customer Success Management team
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Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team
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Overseeing the customer journey from onboarding to production scaling
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Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
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Building playbooks and knowledge bases
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Own a book of business to include renewals and expansion opportunities
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Become a product expert and understand all components of CodeRabbit
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Educate customers on the best product usage to ensure they maximize their value
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Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
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Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
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Own customer-facing communications to ensure a professional and concise message