Client Service Coordinator

CLIENT SERVICE COORDINATOR

Los Angeles, CA

Hybrid

THE RUNDOWN

Playfly Sports is looking for a Client Service Coordinator to join our team in Los Angeles, CA. The Client Service Coordinator (CSC) will be responsible for supporting revenue growth for all linear offerings within a set of accounts by assisting with the sales process to agencies. The CSC will develop an understanding of Playfly’s Integrated Linear & Digital offerings and manage the fulfillment of ad orders from initial placement to paid invoice.

WHAT YOU’LL ACCOMPLISH

· Review prepared sales packages and book advertisement orders for multiple agencies across local and regional sports networks via internal Ad Management system

· Monitor Air Time to track if ad orders meet contract deliverables. Resolve discrepancies by rebooking orders with guidance from Client Service Representative

· Act as first-level support to ad agencies with value requests, questions and order revisions and escalate complex issues as needed

· Provide background and research on potential client targets and categories as requested by senior members of the sales team

· Create and format Excel reports in support of the sales function

· Collaborate with and support the Client Service Representative on all account stewardship processes

· Build understanding of industry and remain current on all relevant sports issues and events

· Attend sales meetings, edit proposals and complete administrative tasks to assist with comprehensive sales process

· Manage priorities among respective accounts as assigned by senior members of the sales team

· Other job-related duties as assigned

WHAT YOU’LL BRING

· High School Diploma required, Bachelor’s Degree preferred

· Previous office experience required

· Experience in a related area or strong desire to build a career in sports media marketing is preferred

· Interest and general understanding of the sports industry

· Familiarity with Wide Orbit and STRATA, or similar systems preferred

· Strong attention to detail, excellent verbal and written communication skills are necessary

· Knowledge of Microsoft Office applications, including Word, Excel and Outlook is required

· Proficiency in PowerPoint is required

· Strong organizational skills and a proven ability to work as a member of a team and individually

· Ability to multitask and manage competing priorities

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

· This role takes place in an office setting and is a sedentary role