Account Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Business is changing the way companies, brands, and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging, and rewarding, and we are looking for a customer-focused team member passionate about solving problems and delighting our customers.

As an Account Manager, Automotive on the Lyft Business team, you’ll help Automotive Dealerships get more out of Lyft and its solutions after the sale. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for a company’s customers and employees. We’re looking for smart, ambitious individuals with account management experience who want to transform the way people move around and succeed in a fast moving environment.

Responsibilities:

• Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth
• Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion
• Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau)
• Achieve quarterly retention and net revenue growth targets
• Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and accounts
• Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group
• Establish collaborative relationships with Lyft Business customers and demonstrate Lyft value to client-focused initiatives
• Facilitate training, account review, customer engagement, and customer success criteria
• Liaise with internal stakeholders, including Operations, Support, and Product, to resolve client issues and drive the effectiveness of account initiatives
• Represent Lyft at marketing and trade show events
• Travel up to 20% of the time for meetings and visits to client locations
• Reports directly to the Manager of Automotive Sales

Experience:

• 2+ years of B2B account management, customer success, or renewals experience carrying a retention or growth number (SaaS API integration, ad-tech, or transportation a plus)