Director, Sales and Service

DIRECTOR, SALES AND SERVICE (VCU)

Richmond, Virginia

On Site

THE RUNDOWN

Playfly Sports is looking for a Director, Sales and Service to join our team at Virginia Commonwealth University (VCU). This position, as department head, will manage all ticket sales and service. Inventory available for sale may include season tickets, season ticket upgrades and add-ons, group tickets, partial/ mini-plan ticket packages, single game tickets, and donations to the Athletic Department. The Director is responsible for directing ticket sales for all ticketed sports to generate new revenue, servicing existing accounts, and managing Aspire staff. The Director will also have individual sales goals.

WHAT YOU’LL ACCOMPLISH

· Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued

· Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.

· Train and supervise sales and service staff

· Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development

· Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization

· Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate

· Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service

· Act as the principal liaison of Playfly Aspire Group with the athletic department

· Develop and execute approved annual business, sales plan and operating budget

· Develop, present, and communicate ticket sales strategies, procedures, and processes

· Identify, explore, and research new sales opportunities to include season ticket and group sales target markets

· Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

· Provide recommendations to Playfly Aspire Group and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc

· Track and report daily, weekly, and monthly sales figures and relevant accountability reports

· Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc