Global Business Development Strategy & Operations Manager

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

As our Senior Manager, Global BDR Function & Operations, you will lead and scale our Business Development Representative (BDR) organisation across AMER, EMEA, and APAC. Reporting directly to the Chief Marketing Officer (CMO), you will serve as a functional leader on the Marketing Leadership Team, driving predictable enterprise pipeline growth by implementing  global outbound motions, standardizing playbooks, and being hands-on with the global BDR team. 

You will:

• Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets.
• Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed-to-lead benchmarks, and inbound conversion strategies.
• Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data-driven reporting to executive leadership.
• Manage regional BDR teams fostering high-performance leadership standards.
• Own global team retention strategies, structuring quality-weighted compensation frameworks and clear career pathways.
• Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi-channel messaging (email, phone, social), and objection handling.
• Partner with the People team to support  onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing.