Renewals Manager

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

At Ripple Treasury, we're transforming how the world's largest enterprises move, manage, and optimize liquidity. With over 40 years of treasury management expertise combined with Ripple's digital asset infrastructure, we're helping Fortune 500 CFOs and treasurers unlock idle capital and process payments in real-time, processing approximately $12.5 trillion in payment volume annually.

This is a commercial, quota-bearing role covering Europe, the Middle East and Africa. The renewal manager who takes it gets a portfolio of enterprise treasury customers and a quarterly target for retention and revenue growth across it. Fifteen countries, a dozen currencies, and no two renewals that look alike!

So what does a week actually look like?

Mostly customers. Reading usage and support history to work out which accounts have gone quiet. Sitting across from a procurement lead who has been told to cut vendor spend. Working out whether an account that just turned Red is worth fighting for or worth releasing cleanly. Then telling leadership, plainly, where the book is going to land.

Three things matter here: keeping customers, growing revenue where the value is real, and knowing the people well enough that a renewal is rarely a surprise.

You'll be based in London and report to the Director of Renewals & Retention.

WHAT YOU’LL DO:

Most of the job is renewal strategy and negotiation. Price increases, multi-year structures, module changes, and amendments. Renewal proposals that connect the price to the value the customer is actually getting, which means understanding what they use before talking about what it costs.

A good chunk is risk. Usage data, support history, corporate change, stakeholder turnover: the signals that show an account is drifting before the customer says so. Every at-risk account ends up as either a save with a named owner and a date, or a clean, well-documented walk. There is no third state.

Who do you spend the rest of the time with?

Treasury, finance and procurement leaders at some of Europe's largest enterprises, with the aim of becoming the commercial contact they call first. Business reviews are part of that, less as a presentation and more as a chance to surface problems while there is still time to fix them. Customer Success and Support are partners on account health, and Account Management gets involved whenever a renewal opens a cross-sell.

Forecasting matters more than it sounds like it should. Salesforce needs to be right, and when it isn't, fixing it is part of the work rather than someone else's problem.

WHAT YOU'LL BRING: 

Have you carried a retention number on a busy book and hit it? That's the heart of what we're looking for. Specifically:

• Five or more years in renewals, account management, customer success or another commercial role at a B2B SaaS, FinTech or enterprise software company.
• Experience carrying and hitting a quota, whether that was retention, renewal or new business.
• Comfort negotiating price with procurement teams, and running deals with finance and legal in the room.
• Experience managing a large book independently, with the discipline to know what's coming up and what needs attention now.
• EMEA experience across several countries and currencies. Another European language helps.

Treasury, banking or payments background is a bonus rather than a requirement. We can teach the domain. What's harder to teach is knowing how to hold price without damaging a relationship, and knowing when to trade something for term instead.

Writing well matters too. A good conversation with a Group Treasurer and a follow-up email that actually gets answered turn out to be the same skill.

Sound like a book worth taking on? We'd like to hear from you!

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance._
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