Customer Solution Engineer

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Own the technical relationships with a deep understanding of customer needs and constraints 
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
• Own adoption and the technical health of the customer
• Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow
• Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries

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About The Team**

We are looking for a Customer Solution Engineer to join our team!

The Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.