Product Application Specialist

What is this role: A customer-facing role that combines order management with technical product support. The ideal candidate has mechanical aptitude and can help customers select industrial products, address application questions, and recommend solutions based on their equipment and operating needs.

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.

Duties and Responsibilities:

• High level of quoting experience to provide the best customer service in the industry
• Strong mechanical aptitude with ability to provide conceptual solutions
• Provide the best customer service in the industry
• Cultivate an open communication environment
• Support the department head to meet and exceed company objectives in an efficient manner
• Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
• Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
• Estimate margin dollars based on equipment costs on quotations and orders
• Handle Customer discussions concerning application and quotation issues.
• Ability to perform equipment troubleshooting and installation oversight.
• Act as a project manager for your projects through engineering and manufacturing as necessary – working with customers, vendors, and internal customers
• Involvement with engineering during system testing
• Maintain records, files, and databases for future reference
• Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
• Function as customer advocate and represent the customer’s interests regarding quality issues and interpretation of customer’s needs and specifications
• Assist other departments as needed
• Other duties as assigned to meet departmental and Company objectives.

Minimum Qualifications

Education/Experience:

• Preferred: Bachelor’s degree in Engineering (Mechanical preferred but not limited to) or similar field with one to two years’ experience,
  or
  Bachelor’s degree in business or technology with three to five years’ experience, Associate degree with three to five years’ experience.