Support Engineer
Posted 21 Sep 2026
Advertised as “L3 Support Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L3
- Management level
- Individual contributor
- Employment
- On-Site
No salary listed for this role.
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.
This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.
You’re welcome to work on-site in Hyderabad, India.
Your responsibilities will include:
Deep Technical Investigation (Primary Focus)
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Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
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Detect recurring patterns across sites and convert findings into durable fixes.
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Own technical workstreams during high-severity incidents.
Vendor & R&D Collaboration
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Build evidence packs and drive escalations with ODM and R&D.
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Push for firmware, component, and platform-level resolutions.
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Track outcomes and ensure knowledge flows back to operations.
Firmware & Platform Readiness (BIOS/BMC)
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Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).
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Help operationalize platform standards across datacenters.
Knowledge & Enablement
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Create scalable runbooks, troubleshooting guides, and error catalogs.