Salesforce Administrator

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

Success Academy is seeking a Salesforce Administrator/Business Analyst to join the Enrollment Team. Reporting to the Enrollment Leader and working closely with a broad base of constituents at the Network, the Salesforce Administrator/Business Analyst will be an integral part of the team supporting SA’s innovative Salesforce Lottery application that drives new scholar acquisition and enrollment.  

The Salesforce Administrator/Business Analyst will be responsible for the day-to-day configuration, support, ad-hoc reporting, maintenance, and improvement of Success Academy’s application database. Reporting to the Enrollment Leader and working closely with customer experience, scholar acquisition, marketing, and enterprise data and analytics teams, the administrator will ensure Success Academy capitalizes on the benefits offered by Salesforce to support. This role is part administrator, part Salesforce analyst, and 100% dedicated to our mission. 

Key Responsibilities

• Gain in-depth knowledge of the Enrollment data model in Salesforce with a focus on enhancing data flow, dependencies, and implications on downstream systems.
• Manage the user experience and setup of user interfaces, including fields, custom objects, record types, and page layouts.
• Create reports and dashboards in response to business needs.
• Implement processes to advance data quality & hygiene, including validation rules, assignment rules, duplicate entry checks, flows, snapshot reporting, etc.
• Import leads, contacts, and other data via Data Import Wizard and Data Loader
• Provide training and support to staff, create training materials.
• Identify data defects and create story-based cases for greater Technology team
• Review and test systems to ensure they support the ever changing business needs of the organization and produce quality data outputs.
• Provide data analysis to support data requirements and reporting.
• Collaborate with Customer Experience and ED&A teams to analyze data to determine if initiatives achieved anticipated outcomes, provide data analysis to assist and guide decision making and surface insights from data to drive continuous improvement