Treatment Specialist

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop. 

• 24 locations and growing
• 7 different types of treatments in 1 shop
• Our current eNPS (Employee Net Promoter Score) score of 75—Exceptional, world-class score— Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture.

As a Treatment Specialist, you will be responsible for partnering with the Center Director and the sales team to drive revenue and meet sales targets. This role involves strategic planning, team development, and ensuring a high level of customer satisfaction. 

Location: 375 W Birch St Ste 1-a, Brea, CA 92821

Compensation: Total compensation of $-$ hourly, based on performance

What You Will Do:

• Lead and motivate the center team to achieve individual and team sales targets. 
• Develop and implement effective sales strategies to maximize revenue. 
• Analyze market trends and competitor activities to identify business opportunities. 
• Work with the team to develop and execute action plans. 
• Monitor and evaluate the performance of sales. 
• Track key performance indicators (KPIs) and provide regular reports to management. 
• Build and maintain strong relationships with clients. 
• Ensure a high level of customer satisfaction. 
• Oversee the center sales process from lead generation to closing deals. 
• Collaborate with other departments, such as marketing and operations, to streamline processes and improve efficiency. 
• Represent the company in a positive and professional manner 
• Greet all visitors with a friendly attitude, complete check-in process and connect them with the appropriate OrangeTwist team member 
• Answer phones and center email in a courteous and professional and timely manner; takes messages, answer questions, schedule appointments, or direct call as needed 
• Up-sell products and services to clients and process payments 
• Receive and sort daily mail; prepares and forwards outgoing mail and packages 
• Performs general clerical duties including but not limited to filing, photocopying, organizing and maintain file system, files correspondence and other records 
• Partner with Center Management to order and maintains supplies and keep reception area organized and clean 
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues 
• Acquire and maintain knowledge of Zenoti, OrangeTwist membership, & rewards and financial programs. 
• Knowledge of OrangeTwist treatments and procedures.

Qualifications:

• High school diploma or equivalents 
• Minimum 2 years experience in a sales role. 
• Experience in lead/supervisor/leadership (Preferred) 
• Minimum of 1 year experience in a spa, wellness, or beauty environment (Preferred) 

Perks

• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
• Comprehensive benefits package including medical, dental & vision insurance
• 401k employee contributions, FSA, and dependent care options
• Continuing education with our own University
• Employee referral bonus program, employee resource groups, and professional development
• All benefits dependent on role and eligibility

We’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled.

All candidate email communication will be done through an @orangetwist.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact Recruiting@orangetwist.com.   OrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is “your treatment shop for body, face, and skin,” offering curated treatments including Botox + fillers, CoolSculpting, HydraFacial, lasers, micro-needling, skin and scalp care, and more.   We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E-Verify employer.   GDPR & CCPA disclosure notice here.