UExcel Training Program, Claims

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary
Join our Claims team as a Sr. Claims Specialist where you will review, analyze, and adjudicate claims with accuracy and compassion while working under general supervision.  You will apply sound judgment to determine eligibility, resolve issues, and deliver timely and fair outcomes that support our commitment to policyholders while protecting the company’s financial strength.  In this role, you will build the skills to manage and progressively assume responsibility for a full caseload of moderately complex claims, collaborate with internal and external stakeholders, and contribute to continuous improvement within the claims function.

This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties & Responsibilities

• Review and verify claim submissions for completeness, accuracy, and required documentation while working under general supervision.
• Analyze and adjudicate claims by applying policy provisions, company guidelines, and regulatory requirements.
• Identify discrepancies, investigate issues, and determine appropriate resolutions with limited guidance.
• Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
• Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information, explain claim decisions, and provide updates.
• Resolve claims-related questions using sound judgment and established guidelines.
• Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
• Recognize trends or recurring issues and escalate appropriately to leadership.
• Participate in ongoing training to maintain and expand knowledge of claims processes, tools, systems, and insurance products.
• Stay current with company policies, regulatory requirements, and industry best practices.
  Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.
• All other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business, finance, insurance, human sciences, health sciences, or a related field.
• Demonstrates the ability to analyze information, apply sound judgment, and make informed decisions in moderately complex situations while demonstrating strong analytical, critical-thinking, policy interpretation, and customer-service skills.
• Possesses strong attention to detail and effective conflict resolution, business writing, and problem-solving skills.
• Ability to manage multiple priorities, maintain organization, and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Professional experience in claims, financial services, customer service, or a related field.
• Working knowledge of life and annuity products, claims practices, and applicable regulatory requirements.
• Professional designations such as AIC, FLMI, or equivalent, or progress toward completion.

Core Competencies

Service Focus - demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.

Decision Making - makes sense of complex information, critically evaluates, and creates solutions.

Results Oriented - sets performance and personal goals; driven to meet or exceed goals and objectives.

Plans and Aligns - plans and prioritizes work to meet commitments aligned with organizational goals; aligns people and skills to tasks and assignments; evaluates results of work.

Demonstrates Learning Agility - enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; seeks feedback and changes accordingly.

Establishes Relationships - builds partnerships with others to instill trust, collaborate, and meet shared objectives.

Communicates Effectively - actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.

Fosters Diversity - values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.

Service Focus - demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional Competencies

Action-Oriented - actively navigate ambiguity and challenges, handle tough situations, and maintain a can-do attitude.

Courage - tackle tough assignments, face difficult issues, and challenge the status quo.

Customer Focus - find reward in helping people and providing excellent service.

Decision Making - make sense of complex information, critically evaluate, and create solutions.

Resiliency - adapt quickly to new information and processes and bounce back from setbacks.

Effective Communication/Interpersonal Savvy - clearly convey messages verbally and in writing, demonstrating strong listening skills.

Situational Adaptability - adapt to people and situations, using appropriate empathy.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range$21—$31 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604