IT Support Engineer
Posted 22 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- On-Site
No salary listed for this role.
About the Role:
We are looking for a technically sharp, people-first IT Support Engineer to join our RWC office. This is a
critical on-site role — you will be the primary IT presence in Redwood City, responsible for ensuring seamless
day-to-day technology operations for all RWC-based employees.
What sets this role apart is our emphasis on AI-driven support and automation. You will not just resolve
tickets — you will actively identify opportunities to eliminate them through smart tooling, scripting, and
workflow automation. By doing so, you will amplify your own impact while releasing bandwidth for the broader
global IT team to focus on strategic initiatives.
If you thrive in a fast-paced environment, enjoy working directly with people at all levels of the business, and
have a passion for using modern tools and AI to raise the bar on IT delivery — we want to hear from you.
What You'll Do:
End-User Support & Device Management
- Provide hands-on technical support for MacOS and Windows devices across the RWC office.
- Own the full device lifecycle: procurement, setup, deployment, asset tracking, and decommission.
- Be the first point of escalation for hardware, software, and connectivity issues.
Identity & Access Management
- Administer Okta as the organization's identity provider:
- Provision and deprovision user accounts with accuracy and speed.
- Configure and deploy SSO applications for new tools and integrations.
- Build and maintain Okta Workflows to automate access lifecycle processes.
Collaboration Platforms
- Administer and support Slack, including app integrations, user management, and troubleshooting.
- Manage Microsoft 365 services including Exchange Online, SharePoint, and OneDrive.
- Support on-premises Active Directory including user accounts, group policy, and directory hygiene.
Networking & Infrastructure
- Maintain and troubleshoot networking infrastructure: Access Points, Switches, and Firewalls.
- Support Cisco Meraki networking and FortiGate firewall environments.
- Assist with connectivity, VPN, and network security troubleshooting.
AV & Conference Room Technology
- Manage Zoom and Zoom Rooms including licensing, configuration, and troubleshooting.