Customer Success Operations Manager

About the Role      

12 Month FTC - Maternity cover. 

Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

What You’ll Do

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
• Respond to and resolve integration issues, discrepancies, and brand safety escalations
• Generate and interpret performance reports, turning data into clear client insights
• Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You’ll Bring

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
• Strong analytical skills, with experience working with complex datasets to identify trends and root causes
• Confidence using Excel for analysis and reporting
• Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
• Ability to manage onboarding, client support, and optimisation simultaneously
• Clear communication skills, with the ability to explain technical concepts to a range of audiences
• A structured, detail-oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.