Technology Analyst

POSITION SUMMARY:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

ROLES AND RESPONSIBILITIES:

Application Support & Administration

• Serve as primary support for assigned enterprise applications.
• Perform daily administration including user provisioning, security roles, workflows, and system configuration.
• Monitor application performance, integrations, and system alerts to proactively resolve issues.
• Coordinate with vendors and internal teams to resolve incidents and service requests.
• Support application upgrades, releases, testing, and production deployments.

Access Management & Security

• Manage user lifecycle activities including account creation, modification, and deactivation.
• Administer role-based access controls in accordance with security policies.
• Support authentication issues such as password resets and account lockouts.
• Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

• Configure workflows, forms, approvals, notifications, and business rules.
• Translate business requirements into system configurations and enhancements.
• Identify and implement opportunities for automation and process improvement.
• Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

• Develop and execute test plans for system updates, enhancements, and integrations.
• Coordinate and support User Acceptance Testing (UAT).
• Document processes, SOPs, and system configurations.
• Develop training materials and support end-user training.
• Support change management and promote system adoption.

Qualifications and Experience: 

Required

• 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
• Experience providing end-user support, troubleshooting, and application administration.