Site Reliability Engineer

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville. 

About the Role

TailorCare is building a world-class engineering culture, and we are looking for a Senior Site Reliability Engineer to help build and scale our infrastructure. As an early hire in our newly formed Infrastructure & SRE department, you will work directly with the Director of Infrastructure & SRE, who sets our technical direction, and you will play a hands-on role in translating that vision into a resilient, scalable, and secure platform. You will have opportunities to shape how the work gets done and to influence technical decisions through strong execution and informed recommendations.

This is not a traditional "ops" role where you just close tickets. We are looking for an empathetic engineering advocate who partners closely with product engineering teams. You will help us execute on major initiatives in 2026 and 2027, including rolling out universal CI/CD systems, standardizing Terraform, tracking and driving improvement of DORA metrics, leveraging AI for automation, and establishing SLOs/SLIs and error budgets. If you love building paved roads for developers and bringing calm, automated discipline to production environments, this is the role for you.

Primary Responsibilities

• Implement the standardization of our AWS footprint using Terraform. Eliminate manual provisioning, establish reproducible environments, and integrate AI-assisted tooling (e.g., automated PR reviews, intelligent infrastructure operations) to accelerate our workflows.
• Build and maintain universal CI/CD pipelines (e.g., GitHub Actions) that remove friction from the SDLC. Track and improve DORA metrics across engineering teams to ensure we are shipping quickly and safely.
• Implement observability improvements across AWS and third-party integrations. Monitor and support SLOs, SLIs, and error budgets for key services, ensuring high availability for our web/mobile apps, telephony stack, and data processing.