Launch Operations Manager

Who we are
 
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
Who you are

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring. In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines. Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region. As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations.
What you’ll do
 

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
• Provide occasional in-person support on go-live days through required regional travel
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
• Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
• Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
• Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
• Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
• Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
• Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption

What we’re looking fo

• 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management

  Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution

• Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau

• Experience using AI tools to optimize workflows 

• Experience pulling data and owning operational metrics reported directly to executive leadership

• Proven experience deploying automated email campaigns to drive user or subscriber conversion

• Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers

• Willingness to travel occasionally for critical on-site go-lives

• Passion for transportation, parking, mobility, logistics, or real estate technology

• Experience in a fast-paced tech environment

• Anticipated Base Salary: $90,000.00 – $120,000.00 annually.

  Actual base pay offered is determined by qualifications, years of relevant experience, skills, education, certifications, and geographic location. Base pay is part of Metropolis’s total compensation package, which may include healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, bonus plans, and more.

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

_Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at recruiting@metropolis.io._