Technical Account Manager

Location: [Taiwan] 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

As a Technical Account Manager, you will be the main technical point of contact for a portfolio of RTB House clients. You will ensure campaigns are set up correctly, monitored daily, and optimized for maximum performance. This role requires a proactive mindset, strong technical skills, and the ability to provide timely solutions to performance-related challenges. You will work closely with account managers and internal technical teams to deliver high standards of service and help clients achieve their campaign goals.

Why RTB House?

At RTB House, we focus on continuous learning and professional development. Before taking over your first campaign, you’ll receive a comprehensive onboarding and be paired with an individual mentor to guide you through the key aspects of the TAM role so you can feel confident in your new position. You’ll also have ongoing support from your Team Leader, access to regular training sessions led by our subject-matter experts, and an e-learning platform. Additionally, we provide funding support for external courses you may wish to pursue.

You Will:

Proactive Performance Monitoring & Optimization

• Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed.
• Identify underperformance early and propose timely optimization solutions.
• Implement technical or operational changes promptly to resolve performance issues.

Campaign Setup & Launch

• Plan and execute campaign setups according to client objectives
• Verify tracking code implementation and troubleshoot tagging or feed issues.
• Oversee the creation of advertising materials and ensure technical readiness before launch.

Technical Troubleshooting & Integration

• Investigate and resolve technical issues such as discrepancies, frequency analysis, publisher/host performance, and tag drop-offs.