Traffic Technical Support Engineer

Location: Poland

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

You will:

• Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling - including high-impact cases on key accounts.
• Process and manage large volumes of structured client data files containing product and offer information used in ad campaigns - from initial setup and custom processing to diagnosing and fixing errors
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing across the team.

Desired experience: 

• Fluent English - the technical issues are discussed in this language on a daily basis;
• Basic SQL knowledge;
• Basic JavaScript (or other scripting language) knowledge;
• Analytical approach to problem solving;
• Good communication skills, especially in terms of creating brief and precise descriptions of issues while being in touch with other departments;
• Good self-organizing skills.

Nice to have:

• Experience working with external APIs
• Experience handling XML, CSV, Google Sheets, and JSON files
• Experience working in Google Workspace
• SQL knowledge
• Familiarity with Linux environments

We offer: