Field Services Engineer
US$110,000 – US$164,000 / yr base salary
Posted 7 Jul 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$110,000 – US$164,000 / yr |
|---|
Field of studyElectrical Engineering, Mechanical Engineering, Systems Engineering (or related)
Study levelMaster's or higher
CertificationsOSHA 10
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
What you’ll doThe Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
Installation & Deployment
- Electrical and mechanical Scoping of Construction and Mining equipment
- Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
- On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.
- Conduct system calibrations and validation tests to ensure installations meet operational standards.
- Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
- Collaborate with engineering on R&D projects
- Coordinate with customer teams on training and technical maintenance
Preventive Maintenance
- Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.
Troubleshooting & Repair
- Diagnose and repair hardware, software, and connectivity issues in the field.
- Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
- Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.
Customer Support
- Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
- Provide basic training to customer staff when required.
- Document all service activities, updates, and issues using internal ticketing and CRM tools.
What we’re looking for