Customer Success

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about business development & customer success? 

ABOUT US

FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our Human Analytics tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all.

FirstMind is backed by Nova Founders Capital, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 14 successful portfolio companies to date.

WHAT WE OFFER YOU

An exciting opportunity to get in on the ground floor of a hyper growth start-up, and learn what it means to build an impactful data & people-driven business. You will be given responsibility in working alongside experienced professionals, supporting them in building, growing, and running aspects of FirstMind. You will have a passenger seat view of our journey of rapid growth. More tangibly you will:

• Get an in-depth understanding of behavioural analytics and how people are motivated to work.
• An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs
• A chance to work closely together with the CEO on our business development strategy
• Engage in conversations with CEOs and MDs of leading European companies across multiple industries. 
• International exposure where you will expand your professional network across Nova Founders Capital and get unique access to our network of leaders. 

RESPONSIBILITIES

Your responsibility will be;   

• Build an understanding of the FirstMind Talent Discovery tool.
• Build an understanding of customer pain points, requirements, and value that can be delivered by FirstMind.
• Learn how FirstMind position solutions to customers relevant to their business needs.
• Assistance in introducing FirstMind Practitioner Courses, feedback sessions and subscriptions to key decision makers. 
• Assistance in developing a successful pipeline of commercial leads & clients
• Drafting & presenting client proposals
• Delivering feedback as part of product demo and product deliveries 
• Initiating intro calls with CEOs, MDs and other key business stakeholders. 

EXPECTATIONS

You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments.  Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have:

• Working towards acquiring a bachelor’s or master's degree
• Have an innate desire to advise, deal and work with people
• Have a genuine interest in learning and is proactively looking for ways to improve
• Self-starter, motivated and organized. 
• Driven to be part of a dynamic and fast-paced start-up environment 
• Excellent communication skills (spoken & written)

Start date

September 2021