Pharmacy Refill Technician

Pharmacy Refill Technician 

Join our Shields team today!

As a Pharmacy Refill Technician, you will play an important role in supporting patients throughout their medication journey by coordinating prescription refills, conducting adherence outreach, and helping ensure patients have timely access to their medications. You will communicate directly with patients, providers, pharmacists, and insurance companies to resolve medication-related issues, support refill requests, and promote continuity of care.

Location

Location: Elkridge, MD 

Schedule: Full-time onsite Monday through Friday.
 

What You'll Get

• Competitive compensation
• Medical, dental, and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 8 paid holidays, 2 additional floating holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

As a Pharmacy Refill Technician, You Will

• Coordinate prescription refill requests and medication renewals.
• Conduct outbound calls to patients regarding refills, adherence, and medication needs.
• Assist patients with prescription-related questions and route clinical concerns appropriately.
• Work collaboratively with pharmacists, providers, and clinic staff to support patient care.
• Identify and help resolve insurance, prior authorization, or medication access challenges.
• Maintain accurate patient documentation and records within pharmacy systems.
• Provide exceptional customer service while handling a high volume of patient interactions.
• Support operational workflows to ensure timely prescription processing and delivery.

What You Need

• Active Pharmacy Technician registration in the state of employment required. 
• National Pharmacy Technician Certification (CPhT or ExCPT) required. 
• High school diploma or GED required. 
• Minimum of 1+ years of Pharmacy Technician experience required; 3-5 years preferred. 
• Strong communication and customer service skills.
• Ability to build rapport with patients and healthcare professionals.
• Excellent organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.