Pharmacy Refill Technician
Posted 22 Jul 2026
Advertised as “Pharmacy Refill Technician ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
No salary listed for this role.
Study levelCertificate
CertificationsCPhT, ExCPT
Pharmacy Refill Technician
Join a team that's transforming specialty pharmacy care and helping patients receive the medications they need to live healthier lives. Apply today!
At Shields Health Solutions, we're redefining specialty pharmacy care by helping patients access and stay on life-changing therapies. As a Pharmacy Refill Technician, you'll play an important role in supporting patients throughout their medication journey by coordinating refills, assisting with pharmacy inquiries, and helping ensure timely access to specialty medications. If you're detail-oriented, patient-focused, and thrive in a fast-paced healthcare environment, we'd love to hear from you.
Location
Jacksonville, FL
Schedule: Monday through Friday, onsite.
What You'll Get
- Competitive compensation
- Medical, dental, and vision insurance starting day one
- 401(k) with company match
- 4 weeks PTO and 10 paid holidays
- Paid parental leave and disability benefits
- Career growth and professional development opportunities
- Employee wellness programs and resource groups
As a Pharmacy Refill Technician, You Will
- Make outbound refill calls to patients and assist them through the refill process from start to finish.
- Answer inbound pharmacy calls, resolve patient inquiries, and appropriately triage concerns.
- Coordinate medication refills and ensure accurate prescription data entry and documentation.
- Support claim adjudication and troubleshoot insurance rejections to help patients access their medications.
- Collaborate with pharmacists and providers to clarify prescription information when needed.
- Help maintain appropriate medication inventory and identify medications requiring special handling or storage.
- Assist with coordinating supplies needed for patient therapies, such as sharps containers and injection supplies.
- Maintain accurate records and update patient information across multiple systems.
- Participate in process improvement initiatives that enhance efficiency, quality, and patient satisfaction.
- Deliver compassionate, knowledgeable, and exceptional customer service to patients, providers, and pharmacy team members.
What You Need
- Active Pharmacy Technician registration in the state of employment required.