Platform Support Engineer
Posted 27 Apr 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
No salary listed for this role.
The Role
We are seeking an experienced Senior Platform Support Engineer to join our Trade & Platform Support Engineering team in Singapore. You will be part of a global group that delivers front-line support for our proprietary quantitative-trading platform. Working alongside colleagues in the UK and the US, the team provides follow-the-sun coverage—24/7 monitoring and support of Schonfeld’s trading environment—while partnering closely with Development, Infrastructure, and Networking teams to ensure the platform’s connectivity, hardware, and software remain reliable, maintainable, and high-performing.
What you’ll do
- Serve as the first point of contact for production issues, support requests, and alerts.
- Investigate and resolve incidents or outages in real time, escalating when necessary.
- Collaborate with Infrastructure and Networking teams to monitor connectivity and hardware across the investment platform.
- Work directly with Portfolio Managers on project work and ad-hoc support requests.
- Manage regional Change Control and lead Incident Management processes.
- Partner with software-development teams to ensure smooth deployment of new code to production.
- Automate recurring processes and workflows, and build internal tooling to improve efficiency and system resilience.
**What you’ll bring
**What you need:
- At minimum, five years of experience in financial services supporting trading and post-trade systems
- Experience in managing large scale deployments/environments
- Experience supporting applications in a Linux environment
- Strong scripting skills – Python, Bash, Shell, Perl
- Experience developing tools and/or automating processes
- Experience with supporting FIX protocol
- An understanding of monitoring, and performance management
- Excellent verbal and written communication skills
- Strong ownership experience and a track record of delivering results
- A degree in Computer Science, Engineering, or a related field
We’d love if you had:
- Experience performing FIX certification/onboarding
- Experience with NFS and GPFS file systems
- Knowledge of storage devices
- Experience with application monitoring systems such as ITRS Geneos
- Experience with Control-M job scheduling
- Knowledge of q and kdb+
- Experience with AWS
- Experience with Docker