Client Services Director

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. 

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you'll do:

As Director, Client Services, you'll help some of Japan's largest agency partners solve complex business challenges and accelerate their growth through data-driven advertising. You'll combine strategic client leadership, commercial acumen, and people leadership to build long-term partnerships, develop high-performing teams, and shape the future of the Open Internet. 

• Lead the client success strategy across your portfolio, partnering closely with Business Development on commercial growth opportunities while owning execution, adoption, and long-term customer outcomes.
• Champion client success internally by collaborating across Product, Engineering, Marketing, and regional teams to influence product innovation, solve complex business challenges, and deliver best-in-class client experiences. 
• Lead, coach, and develop a high-performing team of AM Team Leads, Account Managers (including people managers) and Traders fostering a culture of accountability, continuous learning, and high performance while acting as a player-coach on strategic client engagements. 
• Drive operational excellence by effectively managing team priorities, resource allocation, and portfolio performance to consistently deliver exceptional client service and commercial results. 
• Help shape the future of digital advertising by advising clients on industry transformation, AI, and evolving media strategies while representing The Trade Desk as a trusted thought leader across Japan's advertising ecosystem. 

Who you are: 

• 10+ years of experience in digital advertising, media, ad tech, or a related industry, including at least 2 years leading and developing high-performing teams. 
• Proven success building executive relationships and driving long-term growth across agency, advertiser, or enterprise client portfolios.  
• A strategic and commercial mindset with the ability to influence senior stakeholders, lead complex client engagements, and identify new business opportunities. 
• Demonstrated experience leading cross-functional initiatives and partnering with Sales, Product, Operations, and Technical teams to deliver customer-centric solutions.
• A passion for developing people through coaching, feedback, and creating an inclusive, high-performance culture.
• Outstanding communication, presentation, negotiation, and stakeholder management skills, with the ability to thrive in a fast-paced, evolving environment. 

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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law._

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

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