Java Software Engineer

At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!

This position is 100% remote in the eastern and central US.

The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged.  Employees are also encouraged to discuss their career interests with their Manager at any time.  Open communication regarding career advancement promotes a positive working environment.  Both internal and external candidates are granted equal consideration for available employment opportunities.   

Overview:

Seeking a Software Engineer who thrives on solving complex technical problems in large-scale enterprise applications. This role is focused on investigating customer-reported issues, performing root-cause analysis, navigating complex Java codebases, and developing production-ready code fixes. The ideal candidate enjoys debugging challenging problems, working directly with customers, and delivering high-quality solutions that improve product stability and performance.

What you will do:

• Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
• Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
• Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
• Documents complex issue resolutions for both the customer & internal reference as needed.
• Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation.
• After gaining experience with the product, will have the opportunity to contribute with product enhancement development work.
• Assists team members with complex issues to gain experience & exposure to more advanced problems.